ServiceNow HRSD Transformation Manager

Ernst & Young Oman; Frankfort (KY); On-site; USD 143,000 - 262,000; Full time

Benefits offered by this job

Hybrid work model

Total rewards: medical/dental, 401(k)

Job summary

EY seeks a ServiceNow Consulting Manager to lead transformation teams, manage client relationships, and shape architecture solutions. You will guide HRSD projects, leverage AI capabilities, and drive delivery in hybrid client environments across the US, with travel as needed.

You will collaborate with stakeholders to translate requirements into design, oversee diverse teams, and contribute to pre-sales through proposals and estimates, ensuring high-quality artifacts and outcomes.

Qualifications

• A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline.
• Typically, no less than 4 - 6 years relevant ServiceNow HRSD project experience
• ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD)
• Minimum of 1 of the following ServiceNow certifications: ServiceNow Certified Implementation Specialist – HR Service Delivery
• 5+ years of Big 4 or equivalent consulting experience
• Excellent soft skills – executive communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization
• Experience leading teams and supervising others
• A driver’s license valid in the U.S.
• Ability to travel to meet client needs

Responsibilities

• Lead workstream delivery and ensure effective management of processes and solutions.
• Track deliverable completion and project status, ensuring alignment with performance objectives.
• Actively participate in client working sessions, leading workstreams from planning through execution and closure

Skills

Engagement lead

Team leadership

Client relationships

ServiceNow HRSD

AI-enabled HRSD

Agile delivery

Waterfall delivery

Pre-sales support

Education

ServiceNow CSA

CAD

Tools

Now Assist

Job description

EY seeks a ServiceNow Consulting Manager to lead transformation teams, manage client relationships, and shape architecture solutions. You will guide HRSD projects, leverage AI capabilities, and drive delivery in hybrid client environments across the US, with travel as needed.

You will collaborate with stakeholders to translate requirements into design, oversee diverse teams, and contribute to pre-sales through proposals and estimates, ensuring high-quality artifacts and outcomes.