ServiceNow HRSD Manager — Transformation & Leadership

Ernst & Young Oman

Cleveland (OH)

On-site

USD 143,000 - 262,000

Full time

8 days ago
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Benefits offered by this job

Hybrid work model
Flexible vacation policy

Job summary

EY is seeking a ServiceNow Consulting Manager to lead transformation teams in HRSD, advising on process design, AI-enabled HRSD capabilities, and delivering architecture solutions for clients. You will drive engagement across business stakeholders, translate requirements into technical specs, and ensure successful solution delivery.

You will mentor a multi-disciplinary team, nurture client relationships, and travel as needed to meet project needs within a flexible hybrid US environment.

Qualifications

  • Bachelor's degree in Computer Science, Information Systems Management, Engineering or similar.
  • Typically, 4–6 years of ServiceNow HRSD project experience.
  • ServiceNow CSA or CAD certification, plus one of the listed certifications.

Responsibilities

  • Lead workstreams for ServiceNow HRSD projects, from planning through execution and closure.
  • Mentor a multi-disciplinary team of 5–10+ resources, including offshore staff.
  • Build and maintain client relationships, demonstrating the value of EY services.
  • Support pre-sales efforts with proposals and estimates.
  • Deliver high-quality project artifacts and deliverables.

Skills

ServiceNow HRSD
Team leadership
Business analysis
Stakeholder management
AI in HRSD
Pre-sales support
Project delivery
Waterfall & Agile
Client relationship
Requirements workshops

Education

Bachelor's degree in CS/IS/Engineering

Tools

ServiceNow CSA
ServiceNow CAD
ServiceNow CMA/CTA

Job description

EY is seeking a ServiceNow Consulting Manager to lead transformation teams in HRSD, advising on process design, AI-enabled HRSD capabilities, and delivering architecture solutions for clients. You will drive engagement across business stakeholders, translate requirements into technical specs, and ensure successful solution delivery.

You will mentor a multi-disciplinary team, nurture client relationships, and travel as needed to meet project needs within a flexible hybrid US environment.

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