ServiceNow HRSD Manager - Transformation Leader (Remote)

EY; Baton Rouge (LA); Hybrid; USD 143,000 - 262,000; Full time

Benefits offered by this job

Hybrid work model

Total Rewards package

Flexible vacation policy

Job summary

EY is seeking a ServiceNow Consulting Manager in Technology Analysis to lead Transformation teams and deliver complex HRSD initiatives for global clients. You’ll build and maintain client relationships, mentor a multi-disciplinary team, and guide delivery from planning through closure.

In this client-facing role, travel is required to meet client needs. You’ll apply AI-enabled HRSD capabilities, shape governance, and help clients realize value from ServiceNow solutions within a dynamic, global

Qualifications

• Bachelor's degree in a related field
• Typically, no less than 4 - 6 years relevant ServiceNow HRSD project experience
• ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD)
• Minimum of 1 of the following ServiceNow certifications: ServiceNow Certified Implementation Specialist – HR Service Delivery
• 5+ years of Big 4 or equivalent consulting experience
• Excellent soft skills – executive communication, adaptability, problem solving, teamwork, relationship building, dependability, and organization
• Experience leading teams and supervising others
• A driver’s license valid in the U.S.
• Ability to travel to meet client needs

Responsibilities

• Lead workstream delivery and ensure effective management of processes and solutions
• Track deliverable completion and project status, ensuring alignment with performance objectives
• Actively participate in client working sessions, leading workstreams from planning through execution and closure
• Provide guidance and industry leading practice expertise for ServiceNow HRSD process implementations
• Advise clients on responsible AI adoption in HRSD and governance

Skills

ServiceNow HRSD

Team leadership

Client relationship building

AI in HRSD

Agile methodologies

Waterfall delivery

Pre-sales support

Executive communication

Problem solving

Education

Bachelor's degree in Computer Science, Information Systems Management, Engineering or similar

Tools

Now Assist

EmployeeWorks

Employee Slate

Now AI solutions

Job description

EY is seeking a ServiceNow Consulting Manager in Technology Analysis to lead Transformation teams and deliver complex HRSD initiatives for global clients. You’ll build and maintain client relationships, mentor a multi-disciplinary team, and guide delivery from planning through closure.

In this client-facing role, travel is required to meet client needs. You’ll apply AI-enabled HRSD capabilities, shape governance, and help clients realize value from ServiceNow solutions within a dynamic, global