ServiceNow HRSD Manager — Transformation Leader

Ernst & Young Oman; Minneapolis (MN); On-site; USD 143,000 - 262,000; Full time

Benefits offered by this job

Total rewards package (medical, dental

Pension and 401(k) plans

Generous paid time off

Job summary

EY is seeking a ServiceNow Consulting Manager to lead transformation teams, drive HRSD delivery, and build client relationships across a global portfolio. This client-facing role emphasizes leadership, architectural collaboration, and agile/waterfall delivery in a dynamic, travel-involved environment.

You will evaluate business requirements, translate them into technical solutions, and mentor a multidisciplinary team while advancing AI-enabled HRSD capabilities and governance best practices.

Qualifications

• Bachelor's degree in CS/IS/Engineering
• ServiceNow CSA or CAD
• HR Service Delivery certification (Implementation Specialist or equivalent)

Responsibilities

• Lead workstream delivery and ensure effective management of processes and solutions.
• Track deliverable completion and project status, ensuring alignment with performance objectives.
• Actively participate in client working sessions, leading workstreams from planning through execution and closure.

Job description

EY is seeking a ServiceNow Consulting Manager to lead transformation teams, drive HRSD delivery, and build client relationships across a global portfolio. This client-facing role emphasizes leadership, architectural collaboration, and agile/waterfall delivery in a dynamic, travel-involved environment.

You will evaluate business requirements, translate them into technical solutions, and mentor a multidisciplinary team while advancing AI-enabled HRSD capabilities and governance best practices.