ServiceNow HRSD Transformation Manager

EY; Buffalo (NY); Hybrid; USD 180,000 - 260,000; Full time

Benefits offered by this job

Medical + dental

401(k) / Pension

Paid time off

Hybrid work model

Job summary

EY is seeking a ServiceNow Consulting Manager to lead transformation teams and client engagements in a rapidly growing practice. You will oversee delivery across design, configuration, testing and deployment while mentoring a multi-disciplinary team and expanding client relationships.

The role emphasizes AI-enabled HRSD capabilities, governance, and value realization, with regular travel to meet client needs in a flexible, hybrid environment.

Qualifications

• Bachelor's degree in Computer Science, Information Systems Management, Engineering or similar discipline
• Typically, no less than 4 - 6 years relevant ServiceNow HRSD project experience
• ServiceNow CSA or CAD certification
• Minimum of one of the following: ServiceNow Certified Implementation Specialist – HR Service Delivery
• 5+ years of Big 4 or equivalent consulting experience
• Excellent executive communication, adaptability, problem solving, teamwork
• Experience leading teams and supervising others
• Driver’s license valid in the U.S.
• Ability to travel to meet client needs

Responsibilities

• Lead workstream delivery and ensure effective management of processes and solutions
• Track deliverable completion and project status, ensuring alignment with performance objectives
• Actively participate in client working sessions, leading workstreams from planning through execution and closure

Skills

Engagement lead

Team mentoring

Client relationship

Business acumen

HRSD AI knowledge

AI solutions experience

Pre-sales support

Requirements workshops

Delivery leadership

Education

Bachelor's degree in CS / IT / Engineering

ServiceNow CSA or CAD

5+ years Big 4 consulting experience

HRSD project experience 4–6 years

Tools

ServiceNow HRSD

Now Assist / EmployeeWorks / Employee Slate

Job description

EY is seeking a ServiceNow Consulting Manager to lead transformation teams and client engagements in a rapidly growing practice. You will oversee delivery across design, configuration, testing and deployment while mentoring a multi-disciplinary team and expanding client relationships.

The role emphasizes AI-enabled HRSD capabilities, governance, and value realization, with regular travel to meet client needs in a flexible, hybrid environment.