Service Scheduler: Customer Care & Appointment Lead

Danbury Kia; Danbury, Northern (CT, KY); Hybrid; USD 40,000 - 52,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Dental Insurance

401k

Life Insurance

Paid Vacation

Paid Sick Days

Paid Holidays

Paid Training

Career Growth

Employee Discounts

Vehicle Purchase Program

Job summary

Danbury Automotive Group is seeking a Service Scheduler to be the communications hub for our Service Department. The right candidate will have exceptional communication and customer service skills, strong computer skills, and a professional appearance and demeanor.

The Service Scheduler will make appointments for service customers, assist the service advisors with customer communication, and assist as needed in the department.

Qualifications

• Exceptional communication and customer service skills.
• Strong computer skills.
• Professional appearance and demeanor.

Responsibilities

• Schedule service appointments.
• Answer phones and assist customers as required.
• Handle customer complaints diplomatically and refer to appropriate personnel.
• Assist managers with clerical duties as needed.
• Be friendly, professional, courteous and efficient with customers and employees.
• Familiarize yourself with department structures and internal procedures.

Skills

Communication

Customer service

Computer skills

Professional appearance

Tools

Microsoft Office

DealerTrack

Xtime

Job description

Danbury Automotive Group is seeking a Service Scheduler to be the communications hub for our Service Department. The right candidate will have exceptional communication and customer service skills, strong computer skills, and a professional appearance and demeanor.

The Service Scheduler will make appointments for service customers, assist the service advisors with customer communication, and assist as needed in the department.