Service Appointment Scheduler & Customer Experience Lead

Buss Ford Lincoln; McHenry (IL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical and Dental Insurance

Voluntary Insurance (life, disability,

401(k) Plan with Company Match

Paid Time Off

7 Paid Holidays

Employee discounts on Parts, Service,}

Paid Training

Job summary

Buss Ford Lincoln in McHenry, IL seeks an Appointment Coordinator to lead service department scheduling and customer communication. You will greet customers, direct them to the right area, answer calls, and manage inbound tow-ins to ensure smooth daily operations.

The role emphasizes strong communication, organization, and a professional, problem-solving approach in a fast-paced dealership environment.

Qualifications

• Strong communication and customer service skills.
• Highly organized with attention to detail.
• Ability to multitask in a fast-paced environment.
• Professional demeanor and problem-solving mindset.

Responsibilities

• Scheduling service appointments and coordinating calendar flow.
• Greet customers and direct them to appropriate service bays.
• Answer incoming customer calls and manage inquiries.
• Coordinate vehicles towed into the dealership.

Skills

Communication

Customer service

Organization

Multitasking

Professionalism

Problem solving

Job description

Buss Ford Lincoln in McHenry, IL seeks an Appointment Coordinator to lead service department scheduling and customer communication. You will greet customers, direct them to the right area, answer calls, and manage inbound tow-ins to ensure smooth daily operations.

The role emphasizes strong communication, organization, and a professional, problem-solving approach in a fast-paced dealership environment.