Automotive Service Concierge & Scheduler

Hanania Automotive Group; Pittsburgh (Allegheny County); On-site; USD 32,000 - 42,000; Full time

Job summary

Hanania Automotive Group is seeking a Service Advisor Assistant to support the Service Advisors and service department in delivering an exceptional customer experience and maintaining an efficient repair process.

The ideal candidate is customer-focused, organized, dependable, and eager to develop a career in the automotive service industry, with strong communication and teamwork skills.

Qualifications

• Previous automotive, dealership, repair-shop, customer-service, or administrative experience preferred.
• Strong customer-service and communication skills.
• Professional and friendly demeanor.
• Excellent organizational and time-management skills.
• Ability to multitask in a fast-paced environment.
• Comfortable using computers, phones, email, and automotive/service-management software.
• Basic understanding of automotive terminology is preferred.
• Ability to work effectively as part of a team.
• Valid driver's license and acceptable driving record is required.

Responsibilities

• Greet customers promptly and professionally upon arrival.
• Assist Service Advisors with customer check-in and vehicle drop-off procedures.
• Help document customer concerns and basic vehicle information accurately.
• Assist with scheduling and confirming service appointments.
• Answer incoming phone calls and respond to customer inquiries.
• Provide customers with updates regarding the status of their vehicles when directed by the Service Advisor.
• Assist with preparing, organizing, and updating repair orders.
• Coordinate communication between Service Advisors, technicians, parts personnel, and customers.
• Help obtain vehicle information, mileage, maintenance history, and other necessary documentation.
• Assist with vehicle inspections, photos, and documentation as required by the service department.
• Help coordinate vehicle movement, keys, and parking within the service area.
• Assist with customer vehicle pick-up and delivery procedures.
• Maintain accurate records and ensure paperwork is completed properly.
• Help keep the service reception area and customer areas clean, organized, and professional.
• Follow dealership/shop policies, safety procedures, and manufacturer guidelines.
• Protect customer information and maintain confidentiality.
• Perform other duties as assigned by the Service Manager or Service Advisors.

Skills

Customer service

Communication skills

Organizational skills

Time management

Teamwork

Basic computer skills

Tools

Service-management software

Job description

Hanania Automotive Group is seeking a Service Advisor Assistant to support the Service Advisors and service department in delivering an exceptional customer experience and maintaining an efficient repair process.

The ideal candidate is customer-focused, organized, dependable, and eager to develop a career in the automotive service industry, with strong communication and teamwork skills.