Service Scheduler: Auto Care Appointment Pro

Romain Cross Pointe Auto Park; Evansville (IN); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Romain Cross Pointe Auto Park is seeking a Service Scheduler to assist customers requesting service appointments and manage scheduling through the dealership’s software. You will verify customer and vehicle information, follow scripts, and coordinate with the Assistant Service Manager for complex calls.

The role emphasizes professional communication, accuracy in data entry, and ongoing adherence to company processes while maintaining a tidy work area and participating in regular meetings.

Qualifications

• High school diploma or equivalent required.
• Experience with multi-line phone systems preferred.
• Professional communication with customers and businesses preferred.

Responsibilities

• Assist customers contacting the BDC for service appointments promptly and professionally.
• Enter appointments accurately into the designated software systems.
• Follow scripts and company guidelines for calls, follow-ups, and status updates.
• Communicate with ASM for technical calls and updated information.
• Attend meetings and maintain a clean, organized work area.

Skills

Customer service

Attention to detail

Verbal/written communication

Multitasking

Organization

Confidentiality

Interpersonal skills

Office software

Education

High school diploma/equivalent

Tools

Microsoft Office

Job description

Romain Cross Pointe Auto Park is seeking a Service Scheduler to assist customers requesting service appointments and manage scheduling through the dealership’s software. You will verify customer and vehicle information, follow scripts, and coordinate with the Assistant Service Manager for complex calls.

The role emphasizes professional communication, accuracy in data entry, and ongoing adherence to company processes while maintaining a tidy work area and participating in regular meetings.