Service Reservations & Client Care Coordinator (Flexible Hours)

Hoffman Auto Group; Simsbury (CT); On-site; USD 38,000 - 48,000; Full time

Job summary

Hoffman Auto Group in Simsbury, CT is seeking a Service Coordinator to join our Service Client Care Center. You will handle inbound reservation calls, confirm appointments with the service team, and perform outbound follow-up to keep clients on track with maintenance needs.

The role relies on strong communication, reliability, and a customer-first mindset. You will follow training materials, stay current on service specials, recalls, and manufacturer notices, and support the team in delivering

Qualifications

• High School Diploma required.
• 1–2 years in a customer service role preferred.
• Able to adapt to changing priorities and maintain tech proficiency.

Responsibilities

• Answer inbound service calls professionally to schedule reservations.
• Confirm service reservations with guests and update systems.
• Perform outbound follow-up calls for due/overdue service clients.
• Provide SOP notifications and recall/maintenance reminders as needed.
• Refer questions to Service Advisors and document interactions.

Skills

Communication

Customer service

Teamwork

Adaptable

Tech-savvy

Education

High School Diploma

Job description

Hoffman Auto Group in Simsbury, CT is seeking a Service Coordinator to join our Service Client Care Center. You will handle inbound reservation calls, confirm appointments with the service team, and perform outbound follow-up to keep clients on track with maintenance needs.

The role relies on strong communication, reliability, and a customer-first mindset. You will follow training materials, stay current on service specials, recalls, and manufacturer notices, and support the team in delivering