Service Operations Lead: Field Tech Coach & Growth

Hobart Services; Birmingham (AL); On-site; USD 70,000 - 100,000; Full time

Job summary

Hobart Service in Birmingham, AL seeks a Service Manager to lead a highly technical field service team, coach technicians, support installations and preventive maintenance, and drive strong customer service and satisfaction.

You will work with Dispatch, Parts and Administration to grow service revenue, profitability and quality, supervise 8–15 direct reports, manage a cost center, and ensure safety and policy compliance while traveling up to 50% as needed.

Qualifications

• High school diploma or GED with a minimum of 4 years of relevant experience.
• Associates or Bachelor's Degree with 1-3 years of relevant experience and prior management experience.

Responsibilities

• Develop, maintain, and manage a highly technical field service team.
• Support technicians with installations, preventive maintenance, warranty and post-warranty support, and emergency visits.
• Provide coaching and training on products, procedures, service repair techniques, and customer service.
• Meet or exceed customer satisfaction results.
• Talent development and increasing employee retention and engagement.

Skills

Leadership

Finance & Accounting

Sales & Marketing

Customer Service

Coaching

Education

High school diploma or GED

Associates or Bachelor's Degree

Job description

Hobart Service in Birmingham, AL seeks a Service Manager to lead a highly technical field service team, coach technicians, support installations and preventive maintenance, and drive strong customer service and satisfaction.

You will work with Dispatch, Parts and Administration to grow service revenue, profitability and quality, supervise 8–15 direct reports, manage a cost center, and ensure safety and policy compliance while traveling up to 50% as needed.