Service Manager, Field Ops & Tech Coaching

Hobart Food Equipment and Service; Chicago (IL); On-site; USD 76,000 - 114,000; Full time

Job summary

Hobart Service is seeking a Service Manager to lead the branch’s service team and support technicians in installing, maintaining, and repairing commercial food equipment. You will coach staff, enforce company policies, and drive service revenue growth while ensuring high customer satisfaction.

The role involves supervising 8–15 direct reports, collaborating with dispatch and administration, and maintaining operational excellence in a dynamic branch environment.

Qualifications

• High school diploma or GED with a minimum of 4 years of relevant experience; OR 1-3 years of relevant experience with an Associate's or Bachelor's degree.
• Experience leading a service team and managing customer-facing operations is preferred.
• Strong communication, coaching, and problem-solving skills.

Responsibilities

• Develop, maintain, and manage a technical field service team.
• Support technicians with installations, preventive maintenance, warranty and post-warranty support, emergency visits, etc.
• Provide coaching and training on products, procedures, service repair techniques, and customer service.
• Meet or exceed customer satisfaction results.
• Talent development and employee engagement.
• Supervise cost centers and direct reports (8–15).
• Collaborate with dispatch, parts, and administration to optimize branch operations.

Skills

Leadership

Coaching

Customer service

Operations management

Finance

Education

High School Diploma or GED

Associate's/Bachelor's degree

Job description

Hobart Service is seeking a Service Manager to lead the branch’s service team and support technicians in installing, maintaining, and repairing commercial food equipment. You will coach staff, enforce company policies, and drive service revenue growth while ensuring high customer satisfaction.

The role involves supervising 8–15 direct reports, collaborating with dispatch and administration, and maintaining operational excellence in a dynamic branch environment.