Field Service Manager: Lead Tech Team & Growth

Hobart Food Equipment and Service; Des Moines (IA); On-site; USD 80,000 - 110,000; Full time

Job summary

The Hobart Service division seeks a Service Manager to lead a branch and its technical field service team. You will coach technicians, support installations and maintenance, and drive customer satisfaction while partnering with dispatch, parts, and administration to deliver top service levels.

Experience in managing service operations for commercial food equipment, along with a focus on safety and KPIs, will be essential. Travel up to 50% may be required.

Qualifications

• Education and Work Experience: HS diploma or GED with 4+ years of relevant experience; OR 1-3 years with an Associates/Bachelors degree.
• Previous management experience is required.
• Knowledge of service/product for commercial food equipment.
• Leadership and coaching abilities.
• Safety and compliance awareness.

Responsibilities

• Develop and manage a highly technical field service team.
• Support technicians with installations, preventive maintenance, warranty and post-warranty support, emergencies.
• Provide coaching on products, procedures, service repair techniques, and customer service.
• Meet or exceed customer satisfaction results.
• Increase employee retention and engagement levels.

Skills

Leadership

Coaching

Customer Service

Team Management

Education

High school diploma or GED

Associates/Bachelors Degree

Tools

Microsoft Office

Job description

The Hobart Service division seeks a Service Manager to lead a branch and its technical field service team. You will coach technicians, support installations and maintenance, and drive customer satisfaction while partnering with dispatch, parts, and administration to deliver top service levels.

Experience in managing service operations for commercial food equipment, along with a focus on safety and KPIs, will be essential. Travel up to 50% may be required.