After-Sales Service Manager, Field Team Leader

Premier Tech Ltd.; Montgomery (AL); Hybrid; USD 80,000 - 110,000; Full time

Benefits offered by this job

Health, vision, and dental insurance

Short-Term & Long-Term Disability

Life insurance

Health savings and flexible spending

401(K) retirement plan with company 0.

Skills development through PremierTech

Job summary

Premier Tech is seeking a self-motivated After-sales Service Manager to lead our Midwest field service team in Montgomery, Alabama. You will coach technicians, promote safety, monitor performance, drive customer satisfaction, and help sustain strong client relationships.

This role requires a proven leadership background and an engineering degree. Travel about 25% annually and collaboration with sales and client success are essential for growth in a dynamic automation environment.

Qualifications

• Degree in engineering or related field.
• Proven leadership and coaching track record.
• Customer-focused with strong communication skills.
• Ability to manage multiple projects concurrently.
• Travel about 25% annually.

Responsibilities

• Lead a team of field service technicians.
• Promote health and safety to mitigate risks and safety issues.
• Coach team members to leverage skills and optimize performance.
• Drive high-level retention rates and maintain open communication.
• Participate in customer calls and visits to sustain relationships.
• Monitor and analyze performance indicators to improve customer experience and financial outcomes.
• Seek and support new business opportunities via internal networking.
• Leverage field presence to fuel growth—service agreements, parts management, upgrades, training, etc.
• Provide field support to your team.
• Communicate with team members and customers after work hours.
• Travel approximately 25% of your time annually.

Skills

Leadership

Communication

Customer focus

Business IQ

Travel 25%

Education

Engineering degree or related field

Job description

Premier Tech is seeking a self-motivated After-sales Service Manager to lead our Midwest field service team in Montgomery, Alabama. You will coach technicians, promote safety, monitor performance, drive customer satisfaction, and help sustain strong client relationships.

This role requires a proven leadership background and an engineering degree. Travel about 25% annually and collaboration with sales and client success are essential for growth in a dynamic automation environment.