Field Service Leader – Food Equipment & Team Growth

Hobart Food Equipment and Service; Mobile (AL); On-site; USD 80,000 - 110,000; Full time

Job summary

Hobart Service in Mobile, AL is seeking a Service Manager to lead and coach a technical field service team, support installations and preventive maintenance, and partner with dispatch, parts, and administration to maximize customer satisfaction and service revenue.

The role requires strong leadership, safety commitment, and financial acumen to manage budgets, KPIs, and staffing while developing talent and ensuring high standards of service and customer experience.

Qualifications

• High school diploma or GED with a minimum of 4 years of relevant experience.
• OR 1-3 years of relevant experience with an Associates/Bachelors Degree
• Previous management experience is required.
• Experience managing a Profit & Loss statement, cost control, inventory management, customer facing metric management (KPI, etc.)
• Service/product knowledge for commercial food equipment and leadership skills.

Responsibilities

• Lead and develop a highly technical field service team.
• Support technicians with installations, preventive maintenance, warranty and post-warranty support, emergency visits, etc.
• Provide coaching and training on products, procedures, service repair techniques, and customer service.
• Meeting or exceeding customer satisfaction results.
• Talent development and increasing employee retention and engagement levels.
• Collaborate with Dispatch, Parts, and Administration to achieve high customer satisfaction.

Skills

Team leadership

Coaching

Training

Customer service

Financial acumen

Safety leadership

Communication

KPI management

Education

High School Diploma or GED

Associates/Bachelors Degree

Tools

Windows

Microsoft Office

Job description

Hobart Service in Mobile, AL is seeking a Service Manager to lead and coach a technical field service team, support installations and preventive maintenance, and partner with dispatch, parts, and administration to maximize customer satisfaction and service revenue.

The role requires strong leadership, safety commitment, and financial acumen to manage budgets, KPIs, and staffing while developing talent and ensuring high standards of service and customer experience.