Service Manager - Field Ops Leader & Customer Experience

ITW; Des Moines (IA); Vor Ort; USD 90.000 - 120.000; Vollzeit

Zusammenfassung

ITW Hobart Service seeks a Service Manager to lead a technical field service team at the Des Moines branch. You will coach technicians, manage customer-facing service delivery, and partner with Dispatch, Parts, and Administration to maximize customer satisfaction.

You will oversee 1 cost center and 8–15 direct reports, implement coaching and training on products and service procedures, and help ensure safety, quality, and policy compliance across the branch.

Qualifikationen

• High school diploma or GED with 4+ years relevant experience.
• OR 1-3 years experience with an Associate/Bachelor's degree plus previous management experience.
• Experience in Sales Strategy, KPI management, and P&L knowledge.
• Service/product knowledge for commercial food equipment.
• Mechanical aptitude.

Aufgaben

• Developing, maintaining, and managing a highly technical field service team
• Support technicians by assisting with installations, preventative maintenance, warranty and post-warranty support, emergency visits, etc.
• Providing coaching and training on products, procedures, service repair techniques, and customer service
• Meeting or exceeding customer satisfaction results
• Talent development
• Increasing employee retention and engagement levels

Kenntnisse

Leadership

Customer Service

Time Management

Communication

Finance & Accounting

Sales & Marketing

Safety

People Management

Ausbildung

High school diploma or GED

Associates/Bachelors Degree

Jobbeschreibung

ITW Hobart Service seeks a Service Manager to lead a technical field service team at the Des Moines branch. You will coach technicians, manage customer-facing service delivery, and partner with Dispatch, Parts, and Administration to maximize customer satisfaction.

You will oversee 1 cost center and 8–15 direct reports, implement coaching and training on products and service procedures, and help ensure safety, quality, and policy compliance across the branch.