Senior Field Service Technician – Food Equipment Expert

Hobart Food Equipment and Service; Birmingham (AL); On-site; USD 60,000 - 90,000; Full time

Job summary

Hobart Service is seeking a Service/Repair Supervisor/Lead to interface with customers on technical service aspects, lead installation and repair work, and guide junior technicians. The role emphasizes expert knowledge, problem resolution over the phone, and collaboration with sales, QA, and product teams.

The position requires extensive experience in food equipment service or HVACR, strong mechanical skills, and the ability to train non-technical staff while maintaining safety and quality

Qualifications

• High school diploma or GED and 7+ years of food equipment service experience and/or 4+ years of HVACR service experience.
• Industry certification is highly desirable.
• Experience installing, maintaining, troubleshooting, and repairing commercial cooking and/or refrigeration equipment is highly desirable.

Responsibilities

• Installs, maintains, troubleshoots, and repairs commercial food equipment for customers on contract and/or time and material basis.
• Implements and supports standard operating procedures outlined in Hobart Service safety manuals and programs.
• Supports branch and organization financial objectives through customer relations.
• Maintains current organization, industry, and equipment knowledge.
• Communicates with customers on-site and presents additional service offerings.
• Support senior staff technicians and mentor junior technicians with all technician duties.
• Responsible for basic vehicle maintenance, truck stock, and follow the company's safe driving and other applicable policies.

Skills

Mechanical aptitude

Customer service

Problem solving

Safety at work

Teamwork

Time management & communication

Education

High school diploma or GED plus 7+ years food equipment service experience

Tools

Basic hand tools

Job description

Hobart Service is seeking a Service/Repair Supervisor/Lead to interface with customers on technical service aspects, lead installation and repair work, and guide junior technicians. The role emphasizes expert knowledge, problem resolution over the phone, and collaboration with sales, QA, and product teams.

The position requires extensive experience in food equipment service or HVACR, strong mechanical skills, and the ability to train non-technical staff while maintaining safety and quality