Field Service Leader – After-Sales & Growth

Premier Tech; Montgomery (AL); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Disability insurance

Life insurance

HSA/FSA programs

Employee assistance program

401(k) with company match

Skills development platform

Job summary

Premier Tech is seeking a self-motivated After-sales Service Manager to lead our team of field service technicians for the Midwest market in Montgomery, Alabama.

You will drive health and safety, coach staff to optimize performance, and foster strong customer relationships while monitoring key performance metrics. Travel about 25% annually and collaborate across internal stakeholders to grow service offerings and retention.

Qualifications

• Leadership experience coaching and motivating a team.
• Customer-focused with ability to meet client needs.
• Strong communication across stakeholders.
• Solid business acumen and ability to manage multiple projects.
• Technical background in engineering or related field.

Responsibilities

• Lead a team of field service technicians.
• Promote health and safety to mitigate risks.
• Coach team to leverage their skills and optimize performance.
• Drive high retention rates through open and frequent communication.
• Participate in customer calls and visits to sustain strong relationships.
• Monitor and analyze performance indicators to improve customer experience and financial deliverables.
• Seek and support new business opportunities through internal networking – sales, client success, help desk, etc.
• Leverage team field presence to fuel growth — service agreements, parts management, upgrades, optimizations, training, etc.
• Provide field support to your team.
• Communicate with team members and customers after work hours.
• Travel approximately 25% of your time annually.

Skills

Leadership experience

Customer focus

Communication

Business IQ

Project management

Education

Engineering degree

Job description

Premier Tech is seeking a self-motivated After-sales Service Manager to lead our team of field service technicians for the Midwest market in Montgomery, Alabama.

You will drive health and safety, coach staff to optimize performance, and foster strong customer relationships while monitoring key performance metrics. Travel about 25% annually and collaborate across internal stakeholders to grow service offerings and retention.