Lead Service Manager – Commercial Kitchen Equipment

ITW; Mobile (AL); Sur place; USD 65 000 - 90 000; Plein temps

Résumé du poste

ITW Hobart Service in Mobile, AL is seeking a Service Manager to lead a technical field service team, coach technicians, and drive service revenue growth while upholding company policies and exceptional customer satisfaction.

You will collaborate with dispatch, parts and administration to achieve the highest level of service. The role manages 8–15 direct reports and emphasizes safety, quality, and compliance.

Qualifications

• High school diploma or GED with 4+ years relevant experience or an Associates/Bachelors degree with 1-3 years experience.
• Previous management experience is required.
• Strong leadership, financial and customer service skills expected.

Responsabilités

• Develop and manage a highly technical field service team.
• Support technicians with installations, maintenance and service.
• Provide coaching on products, procedures, service repair techniques, and customer service.
• Meet or exceed customer satisfaction targets.
• Drive talent development and employee engagement.

Connaissances

Leadership

Coaching

Customer service

Team management

Negotiation skills

Communication skills

Formation

High school diploma or GED

Associates/Bachelors degree

Previous management experience

Outils

Windows OS

Microsoft Office

Description du poste

ITW Hobart Service in Mobile, AL is seeking a Service Manager to lead a technical field service team, coach technicians, and drive service revenue growth while upholding company policies and exceptional customer satisfaction.

You will collaborate with dispatch, parts and administration to achieve the highest level of service. The role manages 8–15 direct reports and emphasizes safety, quality, and compliance.