Service Manager: Lead Tech Team & World-Class Service

RDO Equipment Co.; Fort Worth (TX); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Salary: $70,000–$90,000 per year

Bonus potential: 24%

Benefits package

Core values driven culture

Job summary

RDO Equipment Co. in Fort Worth, TX is seeking a Service Manager to lead a team of technicians and drive efficient shop operations.

You will manage work orders, schedule workloads, build strong customer relationships and foster a productive, safe work environment. This role offers a competitive salary and a robust bonus potential, aligning with our core values and commitment to service excellence.

Qualifications

• Leadership abilities to lead a team of technicians.
• Strong customer service orientation and relationship-building.
• Proficiency with computer systems and learning new software.

Responsibilities

• Managing Work Orders: opening/closing orders and tracking progress.
• Scheduling and Workflow Management: assign techs and manage timelines.
• Deliver top-notch service to customers during repair processes.
• Maintain clear communication with team and customers to ensure alignment.
• Lead and develop the tech team, addressing issues as they arise.
• Build lasting customer relationships and deliver world-class service.

Skills

Leadership Abilities

Customer Service Skills

Tech-Savvy

Experience (Industry)

Communication

Pace

Valid Work Authorization

Job description

RDO Equipment Co. in Fort Worth, TX is seeking a Service Manager to lead a team of technicians and drive efficient shop operations.

You will manage work orders, schedule workloads, build strong customer relationships and foster a productive, safe work environment. This role offers a competitive salary and a robust bonus potential, aligning with our core values and commitment to service excellence.