Service Manager: Lead Tech Team & Customer Experience

RDO Equipment Co; Grand Forks (ND); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

24% bonus potential

Comprehensive benefits package

Culture of growth and teamwork

Job summary

RDO Equipment Co. in Grand Forks, ND is seeking a Service Manager to lead a team of technicians, manage work orders, oversee scheduling and foster strong customer relationships. You will create a productive shop environment and drive operational excellence for our customers in heavy construction.

Join a team that values growth, teamwork and world-class service. The role offers competitive pay and a 24% bonus potential, plus a comprehensive benefits package and opportunities to develop

Qualifications

• Leadership abilities with desire to learn and grow.
• Customer service skills delivering top-notch experiences.
• Tech-savvy with comfort using computers and new systems.
• Clear written and verbal communication.
• Valid work authorization to work in the U.S. without sponsorship.

Responsibilities

• Manage work orders: open/close orders and track progress in internal systems.
• Schedule and manage workflows by assigning technicians.
• Deliver top-notch service with clear, respectful communication during repairs.
• Maintain team alignment and smooth operations across departments.
• Lead and develop the tech team, addressing issues promptly.
• Build strong customer relationships and ensure world-class service.
• Refer to full job description for complete duties.

Skills

Leadership

Customer service

Tech-savvy

Communication

Pace

Work authorization

Job description

RDO Equipment Co. in Grand Forks, ND is seeking a Service Manager to lead a team of technicians, manage work orders, oversee scheduling and foster strong customer relationships. You will create a productive shop environment and drive operational excellence for our customers in heavy construction.

Join a team that values growth, teamwork and world-class service. The role offers competitive pay and a 24% bonus potential, plus a comprehensive benefits package and opportunities to develop