Service Manager

RDO Equipment Co.; Irving (TX); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Bonus potential 24%

Benefits package

Job summary

RDO Equipment Co. in Irving, TX is seeking a Service Manager to lead a team of technicians and oversee work orders, scheduling, and customer relationships. You will create a supportive, productive shop environment and drive service excellence.

The role emphasizes people leadership, strong communication, and a focus on safety and growth. We offer a competitive salary of $70,000-$90,000 with 24% bonus potential and a comprehensive benefits package.

Qualifications

• Leadership abilities to guide a technician team.
• Strong customer service orientation and relationship building.
• Comfort with computers and learning new systems.
• Clear written and verbal communication skills.
• Ability to adapt in a fast-moving shop setting.
• Must have valid work authorization to work in the U.S.

Responsibilities

• Manage work orders from opening to closing and track progress.
• Schedule technicians, assign jobs, and optimize workflows.
• Provide top-notch service and timely communication with customers.
• Maintain clear internal and external communication to keep teams aligned.
• Lead and develop a team of technicians for performance and growth.
• Foster customer satisfaction and build lasting relationships.

Skills

Leadership

Customer service

Tech literacy

Communication

Fast-paced environment

Work authorization

Job description

Ready to take your career to the next level? Lead a talented team of technicians as a Service Manager at RDO Equipment Co. In this position you’ll manage workorders, oversee scheduling, build customer relationships and create a supportive, productive shop environment. Join the team today and build a career you’re proud of.

What's In It For You

• $70,000-$90,000 / year
• 24% bonus potential
• A comprehensive benefits package that supports your well-being. For more details and to view these offerings, visit RDO's benefits page.
• A company that lives by its core values: they're not just words on a wall, they're how we work, grow and lead. Learn more about our core values.

Why RDO?

When you join RDO Equipment Co., you’ll become part of an industry-leading team providing a world-class experience for customers who do vital work. We deal in iron from the world’s leading equipment and technology manufacturers, but we’re a people business first. RDO has grown from humble roots, guided by a family’s values, and shaped by the strengths, voices and entrepreneurism of our team members.

Texas has a booming construction industry. The need for RDO's services and product expertise in this region is diverse. In Irving, you'll work with customers of various scales to help them maintain efficiency and profitability throughout the year. These companies do the important work of building Texas' infrastructure and supporting its economy, relying on support from RDO team members every day. Join the growing team in Irving and make your impact today.

What You Will Do

• Managing Work Orders: Staying on top of work orders is key. This means opening and closing orders, keeping track of progress and making sure everything runs smoothly with internal systems.
• Scheduling and Workflow Management: It's all about assigning the right techs to the right jobs at the right time. You'll be juggling schedules, managing workflows, and making sure everyone knows where they need to be.
• Deliver top-notch service to customers: Communicate clearly, respectfully and in a timely manner with customers during the repair process.
• Communication: Whether you're connecting with the team or keeping customers in the loop, your main priority is to keep everything running smoothly and ensure everyone is aligned.
• Team Management and Development: Leading a team of techs means motivating them, supporting their growth, and handling any issues that come up. It's all about building a strong, talented crew.
• Customer Service and Relationship Building: Happy customers are the best customers. You'll be making sure they're satisfied, building strong relationships, and delivering a world class experience every time.
• For a complete list of duties and responsibilities, view the full job description here.

What You Will Need

• Leadership Abilities: Ready to step into a leadership role with a desire to learn and grow.
• Customer Service Skills: You’re passionate about delivering top-notch customer experiences.
• Tech-Savvy: You’re confident using computers and quick to learn new systems.
• Experience: Familiarity with our industry is a plus, but not required - we’ll support your learning.
• Communication: You express yourself clearly, both in writing and in conversation
• Pace: You thrive in a fast-moving environment where priorities can shift, and no two days are the same.
• Valid Work Authorization: Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.

Why You'll Love It Here

• People-first culture: In Irving, we take care of our people through regular team-building events and outings.
• Team member support: A supportive team that cares about each other’s success and helps one another.
• A culture of safety: Two safety meetings per week and once-a-month safety committee meetings open to all team members.
• A focus on development: We prioritize team member development through a mentorship program that facilitates knowledge sharing and career growth - especially for entry-level technicians.
• Shared goals: We strive to take care of our customers across functions. As a store, we take a team approach to meeting these diverse needs.