Service Manager

RDO Equipment Co.; Fort Worth (TX); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Salary: $70,000–$90,000 per year

Bonus potential: 24%

Benefits package

Core values driven culture

Job summary

RDO Equipment Co. in Fort Worth, TX is seeking a Service Manager to lead a team of technicians and drive efficient shop operations.

You will manage work orders, schedule workloads, build strong customer relationships and foster a productive, safe work environment. This role offers a competitive salary and a robust bonus potential, aligning with our core values and commitment to service excellence.

Qualifications

• Leadership abilities to lead a team of technicians.
• Strong customer service orientation and relationship-building.
• Proficiency with computer systems and learning new software.

Responsibilities

• Managing Work Orders: opening/closing orders and tracking progress.
• Scheduling and Workflow Management: assign techs and manage timelines.
• Deliver top-notch service to customers during repair processes.
• Maintain clear communication with team and customers to ensure alignment.
• Lead and develop the tech team, addressing issues as they arise.
• Build lasting customer relationships and deliver world-class service.

Skills

Leadership Abilities

Customer Service Skills

Tech-Savvy

Experience (Industry)

Communication

Pace

Valid Work Authorization

Job description

Ready to take your career to the next level? Lead a talented team of technicians as a Service Manager at RDO Equipment Co. In this position you’ll manage workorders, oversee scheduling, build customer relationships and create a supportive, productive shop environment. Join the team today and build a career you’re proud of.

What's In It For You

• $70,000-$90,000 / year
• 24% bonus potential
• A comprehensive benefits package that supports your well-being. For more details and to view these offerings, visit RDO's benefits page.
• A company that lives by its core values: they're not just words on a wall, they're how we work, grow and lead. Learn more about our core values.

Why RDO?

When you join RDO Equipment Co., you’ll become part of an industry-leading team providing a world-class experience for customers who do vital work. We deal in iron from the world’s leading equipment and technology manufacturers, but we’re a people business first. RDO has grown from humble roots, guided by a family’s values, and shaped by the strengths, voices and entrepreneurism of our team members. Texas has a booming construction industry. The need for RDO's services and product expertise in this region is diverse. In Fort Worth, you'll work with customers of various scales to help them maintain efficiency and profitability throughout the year. These companies do the important work of building Texas' infrastructure and supporting its economy, relying on support from RDO team members every day. Join the growing team in Fort Worth and make your impact today.

What You Will Do

• Managing Work Orders: Staying on top of work orders is key. This means opening and closing orders, keeping track of progress and making sure everything runs smoothly with internal systems.
• Scheduling and Workflow Management: It's all about assigning the right techs to the right jobs at the right time. You'll be juggling schedules, managing workflows, and making sure everyone knows where they need to be.
• Deliver top-notch service to customers: Communicate clearly, respectfully and in a timely manner with customers during the repair process.
• Communication: Whether you're connecting with the team or keeping customers in the loop, your main priority is to keep everything running smoothly and ensure everyone is aligned.
• Team Management and Development: Leading a team of techs means motivating them, supporting their growth, and handling any issues that come up. It's all about building a strong, talented crew.
• Customer Service and Relationship Building: Happy customers are the best customers. You'll be making sure they're satisfied, building strong relationships, and delivering a world class experience every time.
• For a complete list of duties and responsibilities, view the full job description here.

What You Will Need

• Leadership Abilities: Ready to step into a leadership role with a desire to learn and grow.
• Customer Service Skills: You’re passionate about delivering top-notch customer experiences.
• Tech-Savvy: You’re confident using computers and quick to learn new systems.
• Experience: Familiarity with our industry is a plus, but not required — we’ll support your learning.
• Communication: You express yourself clearly, both in writing and in conversation
• Pace: You thrive in a fast-moving environment where priorities can shift, and no two days are the same.
• Valid Work Authorization: Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.

Why You'll Love It Here

• Open-door policy: We don’t like to carry titles around with us. All store leaders strive to lead by serving and supporting team members.
• Tight-knit team: Everybody supports one another in Fort Worth. We provide meals for our team, go to an annual Ranger game with all-you-can-eat access and have Holiday parties.
• Safe environment: We have a mandatory safety meeting every morning. We have an "If you see something, say something" mindset and set the expectation that we will never cheat on safety and never go cheap on safety.
• Very tenured: Our team in Fort Worth is very experienced. Veteran team members are always happy to help newer people grow.
• Community engagement: We sponsor golf tournaments and other events, including the Halo for Freedom Warrior Foundation, as we have many veterans. There are always volunteer opportunities. Our team unloads for the Fort Worth stock show rodeo, which provides an opportunity for kids to come and build projects.
• Goal-oriented team: We love to achieve our goals and celebrate these accomplishments together.