Service Manager: Lead Tech Team & World‑Class Customer Service

Idahoan Foods, LLC; Minnesota; On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Competitive salary 60k-85k

Comprehensive benefits package

Core values-driven culture

Job summary

RDO Equipment Co. is seeking a Service Manager to lead a skilled team of technicians in Minnesota. You will manage work orders, oversee scheduling, build strong customer relationships, and foster a supportive, productive shop environment to drive excellence.

You will supervise workflows, assign the right technicians, and ensure timely, high-quality service. This role requires leadership, customer focus, and the ability to adapt in a fast-paced setting.

Qualifications

• Leadership abilities with a drive to learn and grow.
• Strong customer service skills and a focus on outcomes.
• Tech-savvy and quick to learn new systems.
• Clear written and verbal communication.
• Ability to thrive in a fast-paced environment.
• Valid work authorization to work in the U.S. without sponsorship.

Responsibilities

• Manage and close work orders, track progress in internal systems.
• Schedule and assign technicians to jobs, manage workflows.
• Deliver top-notch, timely service to customers during repairs.
• Coordinate team and keep customers informed to ensure alignment.
• Lead and develop technicians, address issues and build a strong crew.
• Build lasting customer relationships and provide a world-class service experience.
• For a complete list of duties, view the full job description here.

Skills

Leadership

Customer Service

Tech-savvy

Communication

Pace

Work Authorization

Job description

RDO Equipment Co. is seeking a Service Manager to lead a skilled team of technicians in Minnesota. You will manage work orders, oversee scheduling, build strong customer relationships, and foster a supportive, productive shop environment to drive excellence.

You will supervise workflows, assign the right technicians, and ensure timely, high-quality service. This role requires leadership, customer focus, and the ability to adapt in a fast-paced setting.