Service Manager: Lead Tech Teams to Great Service

RDO Equipment Co.; Irving (TX); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Bonus potential 24%

Benefits package

Job summary

RDO Equipment Co. in Irving, TX is seeking a Service Manager to lead a team of technicians and oversee work orders, scheduling, and customer relationships. You will create a supportive, productive shop environment and drive service excellence.

The role emphasizes people leadership, strong communication, and a focus on safety and growth. We offer a competitive salary of $70,000-$90,000 with 24% bonus potential and a comprehensive benefits package.

Qualifications

• Leadership abilities to guide a technician team.
• Strong customer service orientation and relationship building.
• Comfort with computers and learning new systems.
• Clear written and verbal communication skills.
• Ability to adapt in a fast-moving shop setting.
• Must have valid work authorization to work in the U.S.

Responsibilities

• Manage work orders from opening to closing and track progress.
• Schedule technicians, assign jobs, and optimize workflows.
• Provide top-notch service and timely communication with customers.
• Maintain clear internal and external communication to keep teams aligned.
• Lead and develop a team of technicians for performance and growth.
• Foster customer satisfaction and build lasting relationships.

Skills

Leadership

Customer service

Tech literacy

Communication

Fast-paced environment

Work authorization

Job description

RDO Equipment Co. in Irving, TX is seeking a Service Manager to lead a team of technicians and oversee work orders, scheduling, and customer relationships. You will create a supportive, productive shop environment and drive service excellence.

The role emphasizes people leadership, strong communication, and a focus on safety and growth. We offer a competitive salary of $70,000-$90,000 with 24% bonus potential and a comprehensive benefits package.