Service Manager: Lead Tech Team & Customer Experience

RDO Equipment Co.; Grafton (ND); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Bonus potential 24%

Benefits package

Core values

Job summary

RDO Equipment Co. in Grafton, ND is seeking a Service Manager to lead a team of technicians and oversee shop operations. You’ll manage work orders, scheduling, and customer relationships while fostering a productive, supportive environment.

You’ll build strong client partnerships, ensure timely repairs, coach staff, and uphold RDO’s commitment to service excellence in the heart of the community. Previous leadership in service is a plus; learn and grow with us.

Qualifications

• Leadership abilities and adaptability in a fast-moving environment.
• Strong customer service orientation and relationship-building.
• Comfort with computers and learning new systems.

Responsibilities

• Manage Work Orders: open/close orders, track progress, ensure smooth operation.
• Scheduling and Workflow Management: assign technicians to jobs properly and manage timelines.
• Deliver top-notch service to customers with clear, respectful communication during repairs.
• Communication: keep team and customers aligned and informed.
• Team Management and Development: lead and coach technicians, address issues.
• Customer Service and Relationship Building: ensure satisfaction and partner with clients.

Skills

Leadership

Customer service

Tech-savvy

Communication

Pace

Work authorization

Job description

RDO Equipment Co. in Grafton, ND is seeking a Service Manager to lead a team of technicians and oversee shop operations. You’ll manage work orders, scheduling, and customer relationships while fostering a productive, supportive environment.

You’ll build strong client partnerships, ensure timely repairs, coach staff, and uphold RDO’s commitment to service excellence in the heart of the community. Previous leadership in service is a plus; learn and grow with us.