Service Manager: Construction Equipment & Field Tech Teams

RDO Equipment Co; Phoenix (AZ); On-site; USD 75,000 - 90,000; Full time

Job summary

RDO Equipment Co. is seeking a Service Manager in Phoenix, AZ to lead a team of technicians, manage work orders, and oversee scheduling and customer relationships. You will create a supportive shop environment and drive a world-class service experience for our customers.

The role emphasizes leadership, customer service excellence, and technical fluency with internal systems. This is a full-time on-site position based in Phoenix, offering a competitive salary and bonus potential.

Qualifications

• Leadership abilities to guide a team of technicians.
• Strong customer service mindset to build relationships.
• Comfort with technology and new systems.

Responsibilities

• Managing Work Orders: Opening/closing orders and tracking progress.
• Scheduling and Workflow Management: Assigning right techs to jobs and coordinating schedules.
• Deliver top-notch service to customers during the repair process with clear communication.
• Communication: Keep team and customers aligned and informed.
• Team Management and Development: Motivate and grow a strong crew of techs.
• Customer Service and Relationship Building: Ensure customer satisfaction and world-class experience.
• For a complete list of duties and responsibilities, view the full job description here.

Skills

Leadership

Customer service

Tech-savvy

Communication

Pace

Job description

RDO Equipment Co. is seeking a Service Manager in Phoenix, AZ to lead a team of technicians, manage work orders, and oversee scheduling and customer relationships. You will create a supportive shop environment and drive a world-class service experience for our customers.

The role emphasizes leadership, customer service excellence, and technical fluency with internal systems. This is a full-time on-site position based in Phoenix, offering a competitive salary and bonus potential.