Service Manager: Lead Tech Team & Customer Experience

Idahoan Foods, LLC; Grafton (ND); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Benefits package

Job summary

RDO Equipment Co. in Grafton, ND is seeking a Service Manager to lead a team of technicians and oversee daily operations in the shop. You will manage work orders, schedule workload, and deliver outstanding service while building lasting customer relationships.

You'll lead a talented team, drive process improvements, and foster a productive, safety‑minded environment. If you thrive in a fast-paced setting and value teamwork, join us in this pivotal role.

Qualifications

• Leadership qualities with a desire to learn and grow.
• Excellent customer service skills and communication.
• Tech-savvy; comfortable with computers and new systems.
• Industry experience is a plus, but training is provided.
• Clear writing and verbal communication.
• Ability to thrive in a fast-moving environment.
• Authorized to work in the U.S. without sponsorship.

Responsibilities

• Oversee work orders: open/close, track progress, ensure smooth operations.
• Schedule techs, manage workflows, assign timely work.
• Provide timely, respectful customer service during repairs.
• Maintain clear internal and customer communication.
• Lead and develop the tech team and address issues.
• Build strong customer relationships and ensure satisfaction.

Skills

Leadership

Customer service

Tech-savvy

Industry experience

Communication

Fast-paced

Work authorization

Job description

RDO Equipment Co. in Grafton, ND is seeking a Service Manager to lead a team of technicians and oversee daily operations in the shop. You will manage work orders, schedule workload, and deliver outstanding service while building lasting customer relationships.

You'll lead a talented team, drive process improvements, and foster a productive, safety‑minded environment. If you thrive in a fast-paced setting and value teamwork, join us in this pivotal role.