Service Leader: Training, Safety & Guest Experience

Chipotle Mexican Grill group; Providence (AL); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Tuition assistance

Free meals

Medical/dental/vision

Digital tips

Paid time off

Holiday closures

Competitive pay

Advancement opportunities

Job summary

Chipotle Mexican Grill, Inc. is seeking a Service Leader to maintain a positive customer experience by ensuring safe, quality food and training for the restaurant crew. The role involves managing line flow, equipment, and cross-training front-of-house staff to uphold exceptional service.

The position emphasizes food safety compliance, customer incident resolution, and supporting crew scheduling and development, with opportunities for advancement and competitive compensation.

Qualifications

• Be able to understand and articulate Chipotle's Food With Integrity philosophy.
• Have knowledge and experience of cash handling policies and procedures.
• Have knowledge of Food Safety and health department matters.
• Have familiarity with office paperwork.
• Have the knowledge and ability to speak, write, read, and understand the primary language(s) of the work location.
• High school diploma required.

Responsibilities

• Making sure great tasting, high quality food is served.
• Helping to resolve food quality issues.
• Supporting food safety including hand washing, glove changes, time/temperature checks, shelf lives, and Daily Food Safety Checklist.
• Helping to resolve customer incidents and ensure positive experiences.
• Monitoring crew breaks, shift changes, and line schedules.
• Developing and cross training all front of house Crew.
• Assisting with Crew performance reviews and development of future leaders.
• Assisting with miscellaneous office administration duties (banking, cash handling policies, office paperwork).
• Ensuring office equipment operates and supplies are stocked.

Skills

Customer service

Cash handling

Food safety

Office paperwork

Communication skills

Education

High school diploma

Job description

Chipotle Mexican Grill, Inc. is seeking a Service Leader to maintain a positive customer experience by ensuring safe, quality food and training for the restaurant crew. The role involves managing line flow, equipment, and cross-training front-of-house staff to uphold exceptional service.

The position emphasizes food safety compliance, customer incident resolution, and supporting crew scheduling and development, with opportunities for advancement and competitive compensation.