Service Leader: Guest Experience & Team Training

Chipotle Mexican Grill group; Wesley Chapel (FL); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Tuition assistance

Free food

Medical, dental, and vision insurance

Digital Tips

Paid time off

Holiday closures

Competitive compensation

Opportunities for advancement

Job summary

Chipotle Mexican Grill, Inc. is hiring a Service Leader to maintain a positive customer experience by ensuring safe, high-quality food is prepared and served and the restaurant crew is well trained. The role requires standing on the line, training, and supervising crew to keep operations running smoothly.

You will focus on food safety, customer service, and staff development, while supporting daily administrative tasks. This position emphasizes leadership development and operational excellence.

Qualifications

• Be able to understand and articulate Chipotle’s Food With Integrity philosophy.
• Have knowledge and experience of cash handling policies and procedures.
• Have knowledge of Food Safety and health department matters.
• Have familiarity with office paperwork.
• Be able to speak, write, read, and understand the primary language(s) of the work location.
• Have a high school diploma.
• Have restaurant experience.

Responsibilities

• Make sure great tasting, high quality food is served.
• Help to resolve food quality issues.
• Support food safety including hand washing and glove changes, time and temperature monitoring, and daily safety checklists.
• Help resolve customer incidents and work to ensure positive customer experiences.
• Monitor crew breaks, shift changes, and line schedules.
• Develop and cross-train all front-of-house crew.
• Assist with crew performance reviews and developing future Service Leaders.
• Assist with office administration duties such as banking, cash handling policies, and office paperwork.
• Ensure office equipment remains in working order and supplies are stocked as needed.

Skills

Customer service

Cash handling

Food safety

Office paperwork

Communication

Restaurant experience

Education

High school diploma

Job description

Chipotle Mexican Grill, Inc. is hiring a Service Leader to maintain a positive customer experience by ensuring safe, high-quality food is prepared and served and the restaurant crew is well trained. The role requires standing on the line, training, and supervising crew to keep operations running smoothly.

You will focus on food safety, customer service, and staff development, while supporting daily administrative tasks. This position emphasizes leadership development and operational excellence.