Service Desk Technician - Windows Support & User Help

TEKsystems; Plano (TX); On-site; USD 28,000 - 30,000; Full time

Job summary

TEKsystems is seeking two Service Desk Technicians in Plano, TX for a 6‑month contract to support a desktop refresh project. The role targets individuals with IT support or service desk experience who enjoy troubleshooting and assisting end users.

Responsibilities include Level 1/basic Level 2 support for Windows, hardware, software, account access, and incident management via ServiceNow. Strong communication and documentation skills are essential.

Qualifications

• At least 1 year of IT support or service desk experience is required.
• Experience troubleshooting Windows operating systems.
• Familiarity with ServiceNow or another IT ticketing system.
• Strong customer service and problem-solving skills.
• Clear verbal and written communication; ability to document issues and resolutions.

Responsibilities

• Provide Level 1 and basic Level 2 support to end users.
• Troubleshoot Windows, hardware, software, and user account issues.
• Perform password resets and assist users with common technical problems.
• Log, update, track, and resolve incidents through ServiceNow or a similar system.
• Escalate and assign tickets to the appropriate technical teams when necessary.
• Provide remote troubleshooting and technical assistance.
• Communicate ticket status and resolutions to users clearly.
• Identify recurring issues and elevate trends when appropriate.
• Contribute troubleshooting steps to the internal knowledge base.
• Maintain accurate equipment and inventory records.
• Support desktop refresh activities as needed.

Skills

1+ year IT support

Windows troubleshooting

Customer service

Communication

Documentation

End-user support

Tools

ServiceNow

Job description

TEKsystems is seeking two Service Desk Technicians in Plano, TX for a 6‑month contract to support a desktop refresh project. The role targets individuals with IT support or service desk experience who enjoy troubleshooting and assisting end users.

Responsibilities include Level 1/basic Level 2 support for Windows, hardware, software, account access, and incident management via ServiceNow. Strong communication and documentation skills are essential.