IT Service Desk Technician - Richardson, TX

Smart AutoCare; Richardson (TX); Sur place; USD 42 000 - 64 000; Plein temps

Résumé du poste

Smart AutoCare is seeking a Service Desk Technician to deliver first-line IT support to staff, troubleshoot hardware and software, and ensure timely resolution of incidents. This role emphasizes effective communication with team members, diligent documentation, and maintaining service quality across workstations, Office 365, and mobile devices.

The ideal candidate will have 2-5 years of help desk experience, a related Bachelor's degree or equivalent work education, and strong problem-solving and

Qualifications

• 2-5 years proven experience as a Service Desk Technician.
• Bachelor of Science in Computer Science or relevant field or combination of work and education
• Excellent diagnostic and problem-solving skills
• Ability to communicate effectively with team members
• Outstanding organizational, project management, and time-management skills
• Ability to effectively work independently and on teams
• Troubleshooting experience on Windows platforms
• Experience supporting Microsoft Office applications, including Outlook in an exchange or Office 365 environment
• Experience supporting mobile devices

Responsabilités

• Provide first contact support and initial triage for IT service desk tickets.
• Maintain, support, troubleshoot, install, patch, and upgrade workstations, systems, software, and peripherals.
• Track and complete projects to completion.
• Route problems to the correct resources.
• Update helpdesk data and produce activity reports.
• Guide associates through problem solving and document resolutions for knowledgebase articles.
• Ensure proper recording, documentation, and closure.
• Recommend procedure modifications and improvements.

Connaissances

Problem-solving

Communication

Time management

Independent work

Team collaboration

Diagnostics

Troubleshooting

Formation

Bachelor's degree in Computer Science or related field

Outils

Office 365

Windows OS

Description du poste

Our Service Desk Technician: We are looking for a customer service-oriented Help Desk Specialist to provide technical support to fellow team members in an efficient and accurate manner. You will be considered a front-line worker who solves basic technical problems and provide support for all assigned areas. The goal is to make sure that customer value is maintained to the standards set forth by the company.

Job Duties

• Providing first contact support and initial triage for IT service desk tickets.
• Maintains, supports, troubleshoots, installs, patches, and upgrades workstations, functional systems, and specialized software and all associated peripherals and information system (IS) based equipment.
• Track and work projects to completion
• Track, route, and redirect problems to correct resources
• Update helpdesk data and produce activity reports
• Walk associates through problem solving process and document resolutions as necessary for knowledgebase articles.
• Ensure proper recording, documentation, and closure
• Recommend procedure modifications and improvements

Job Qualifications

• 2-5 years proven experience as a Service Desk Technician
• Bachelor of Science in Computer Science or relevant field or combination of work and education
• Excellent diagnostic and problem-solving skills
• Ability to communicate effectively with team members
• Outstanding organizational, project management, and time-management skills
• Ability to effectively work independently and on teamsTroubleshooting experience on Windows platforms
• Experience supporting Microsoft Office applications, including Outlook in an exchange or Office 365 environment
• Experience supporting mobile devices