Onsite Service Desk Technician – Windows & Ticketing

Insight Global; Plano (TX); On-site; USD 45,000 - 60,000; Full time

Job summary

Insight Global in Plano, TX is seeking professionals for a Microsoft refresh-focused role. The job primarily involves phone support, ticketing, and troubleshooting for internal staff from 8 to 5, Monday through Friday, with some travel to nearby sites.

Candidates should have strong customer service and experience with SCCM/Intune, remote tools, and ticketing systems. Equal opportunity employer with inclusive environment.

Qualifications

• Direct experience with a Microsoft refresh or upgrade.
• Hands-on hardware and software troubleshooting expertise.
• Proficiency with Windows 10 and remote support tools.

Responsibilities

• Provide phone support for internal employees (approx. 85%).
• Draft, assign and track tickets in ticketing portals; escalate as needed.
• Aim to close about 100 tickets per month; some hands-on work onsite in Plano.
• Occasional travel to other locations for onsite support.

Skills

Microsoft refresh/upgrade experience

Hardware troubleshooting

Windows 10

Remote troubleshooting

Microsoft and Adobe troubleshooting

Excellent customer service

Ticketing system experience

Tools

SCCM imaging

Intune

Remote software tools

ServiceNow

Job description

Insight Global in Plano, TX is seeking professionals for a Microsoft refresh-focused role. The job primarily involves phone support, ticketing, and troubleshooting for internal staff from 8 to 5, Monday through Friday, with some travel to nearby sites.

Candidates should have strong customer service and experience with SCCM/Intune, remote tools, and ticketing systems. Equal opportunity employer with inclusive environment.