DFW Hybrid IT Helpdesk - Entry-Level Support & Training

TEKsystems; Irving (TX); Hybrid; USD 22,000 - 25,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Paid time off

Job summary

TEKsystems, a leading IT services company, is seeking an entry-level IT support specialist in the Dallas–Fort Worth area. This contract position offers hands-on training and exposure to daily IT support tasks, working with an experienced team in a hybrid Irving, TX environment.

You will handle tickets, assist users by phone, email, chat, and in person, and troubleshoot common issues while building foundational IT skills.

Qualifications

• 3+ months IT experience or relevant education (A+, IT coursework, CS/IT degree, bootcamp, etc.)
• Strong interest in expanding technical and hardware support skills
• Reliable, professional, and eager to learn
• Solid communication and customer service abilities

Responsibilities

• Respond to support tickets and assist users via email, chat, and in-person support
• Troubleshoot issues such as password resets, login problems, and WiFi connectivity
• Assist with printers, peripherals, and basic hardware
• Collaborate with technicians to build foundational IT skills

Skills

IT interest

Willingness to learn

Communication

Customer service

Education

Relevant IT education (A+, CS/IT degree, bootcamp)

Job description

TEKsystems, a leading IT services company, is seeking an entry-level IT support specialist in the Dallas–Fort Worth area. This contract position offers hands-on training and exposure to daily IT support tasks, working with an experienced team in a hybrid Irving, TX environment.

You will handle tickets, assist users by phone, email, chat, and in person, and troubleshoot common issues while building foundational IT skills.