Level 1 Help Desk: Windows 11 & Microsoft 365 Support

TEKsystems; Hinsdale (IL); Hybrid; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Job summary

TEKsystems is seeking a Level 1 Help Desk Support specialist to assist end users in a fast-paced corporate environment. You will handle phone, email, and ticket-based support, troubleshoot Windows 11 and Microsoft 365, and assist with Teams, VPN, and other end-user issues from Oak Brook, IL in a hybrid setting.

Responsibilities include incident response, basic Active Directory tasks, and documenting through ServiceNow, with eligibility for benefits as described for temporary roles.

Qualifications

• Previous help desk, service desk, or IT support experience.
• Experience supporting Windows and Microsoft 365 environments.
• Familiarity with Active Directory, VPN troubleshooting, and ServiceNow or a similar ticketing platform.

Responsibilities

• Provide technical support for end users.
• Troubleshoot Windows 11 and Microsoft 365 applications.
• Support Microsoft Teams, remote desktop tools, VPN connectivity, and other common end-user issues.
• Perform basic Active Directory support.
• Respond to incoming support calls and assigned tickets.
• Document and manage incidents through ServiceNow.
• Support both onsite and remote users.

Skills

Help desk experience

Windows 11

Microsoft 365

Active Directory

VPN troubleshooting

ServiceNow

Tools

ServiceNow

Remote desktop

Job description

TEKsystems is seeking a Level 1 Help Desk Support specialist to assist end users in a fast-paced corporate environment. You will handle phone, email, and ticket-based support, troubleshoot Windows 11 and Microsoft 365, and assist with Teams, VPN, and other end-user issues from Oak Brook, IL in a hybrid setting.

Responsibilities include incident response, basic Active Directory tasks, and documenting through ServiceNow, with eligibility for benefits as described for temporary roles.