IT Service Desk Tech - Phone & Desktop Support

Halo Group; Irving (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading IT consulting firm based in Texas seeks an IT Service Desk Technician to provide comprehensive technical support. The ideal candidate will have at least 3 years of relevant experience and possess strong troubleshooting skills. You'll be responsible for both level 1 phone and level 2 desktop support, addressing a range of technical issues including Active Directory and Microsoft Office. Strong communication and collaboration skills are critical for this role, and a keen sense of teamwork is essential.

Qualifications

• 3+ years of relevant IT Service Desk and desktop support experience.
• Experience supporting remote users using remote desktop utilities.
• Competency in problem analysis, training, and documentation.

Responsibilities

• Provide level 1 and level 2 support for IT issues.
• Log and analyze incidents using an IT incident management system.
• Collaborate with other support staff and promote teamwork.

Skills

Excellent communicator

MS Office proficiency

Active Directory administration

PC hardware troubleshooting

Soft skills

Education

Associate’s degree in a related field

CompTIA A+ or Network+ certification

MCSE or technical certification

ITIL Foundation v3 or greater

Tools

Incident management system

Remote desktop utilities

SQL or similar database platforms

Job description

A leading IT consulting firm based in Texas seeks an IT Service Desk Technician to provide comprehensive technical support. The ideal candidate will have at least 3 years of relevant experience and possess strong troubleshooting skills. You'll be responsible for both level 1 phone and level 2 desktop support, addressing a range of technical issues including Active Directory and Microsoft Office. Strong communication and collaboration skills are critical for this role, and a keen sense of teamwork is essential.