Weekend Desktop Support Technician – Onsite (Dallas)

TEKsystems; Dallas (TX); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Paid time off (PTO)

Job summary

TEKsystems in Dallas, TX is seeking a hands-on Desktop Support Technician to provide Tier 1/2 technical support in a fast-paced operations environment. This role focuses on troubleshooting hardware and software issues, supporting end users, and delivering excellent customer service.

You will troubleshoot hardware and software, image and deploy computers, handle password resets, printer setup, and user accounts, and create and manage support tickets while delivering excellent customer service.

Qualifications

• 1+ years of Desktop Support, Help Desk, or PC Technician experience.
• Break/fix troubleshooting skills.
• Hardware & software support.
• Windows 10/11 and Microsoft 365.
• Computer imaging, password resets, and printer support.
• Hardware swaps (PCs, monitors, keyboards, peripherals).
• Strong customer service and communication skills.

Responsibilities

• Provide desktop and end-user support.
• Troubleshoot hardware, software, and configuration issues.
• Image and deploy computers.
• Handle password resets, printer setup, and user account support.
• Install and replace PCs, monitors, keyboards, and other peripherals.
• Create and manage support tickets.
• Escalate issues when appropriate.
• Assist with technology and A/V support as needed.

Skills

Desktop Support

Help Desk

PC Technician

Troubleshooting

Hardware support

Software support

Windows 10/11

Microsoft 365

Imaging PCs

Password resets

Printer support

Hardware swaps

Customer service

Job description

TEKsystems in Dallas, TX is seeking a hands-on Desktop Support Technician to provide Tier 1/2 technical support in a fast-paced operations environment. This role focuses on troubleshooting hardware and software issues, supporting end users, and delivering excellent customer service.

You will troubleshoot hardware and software, image and deploy computers, handle password resets, printer setup, and user accounts, and create and manage support tickets while delivering excellent customer service.