IT Service Desk Analyst — Fast, User‑Focused Support

Tech Mahindra Business Process Services; Plano (TX); On-site; USD 23,171; Full time

Job summary

A leading tech services company is seeking a Service Desk Analyst in Plano, Texas, to provide first-level technical support to end users. The role involves diagnosing hardware and software issues and escalating unresolved queries. The ideal candidate will have strong communication skills and a customer service orientation with at least 12 months of experience in IT support. This position offers a salary of $16.82/hr and emphasizes a diverse and inclusive workplace.

Qualifications

• Demonstrated customer service orientation with a focus on high-quality support.
• Ability to explain technical concepts to non-technical users.
• Experience in IT Service Desk or technical support roles.

Responsibilities

• Provide prompt IT service responses via phone, email, chat, or ticketing.
• Diagnose and resolve technical issues related to hardware and software.
• Log and categorize all incidents and service requests accurately.
• Monitor outstanding issues for timely resolution and satisfaction.

Skills

Excellent verbal and written communication

Strong analytical and problem-solving abilities

Customer service orientation

Ability to manage multiple tasks

Tools

ServiceNow

Microsoft 365

Job description

A leading tech services company is seeking a Service Desk Analyst in Plano, Texas, to provide first-level technical support to end users. The role involves diagnosing hardware and software issues and escalating unresolved queries. The ideal candidate will have strong communication skills and a customer service orientation with at least 12 months of experience in IT support. This position offers a salary of $16.82/hr and emphasizes a diverse and inclusive workplace.