Service Desk Technician – Windows & PC Support

IDR, Inc.; Fountain Valley (CA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive compensation package

Full Benefits; Medical, Vision, Dental, and more!

Job summary

A leading technology staffing firm is seeking a Service Desk Analyst for a healthcare enterprise in California. In this role, you'll provide technical support for end-users, focusing on PC hardware, Windows OS, and desktop applications. Additionally, you will resolve Tier 1 incidents, document user needs, and ensure service quality. The company offers a competitive compensation package and comprehensive benefits. This is a great opportunity to work with an industry-leading organization.

Qualifications

• Minimum of three (3) years' experience supporting PC hardware, Windows OS, and desktop applications.
• Proven ability to assess issues and tailor assistance based on end-user’s technical competence.
• Demonstrated competence in Service Desk operations, workflows, applications, and IT systems.

Responsibilities

• Provide technical assistance and support for desktops, laptops, and servers.
• Resolve Service Desk Tier 1 incidents and escalate complex issues as needed.
• Document incidents and end-user needs accurately.

Skills

Technical assistance

PC hardware support

Windows OS support

Desktop applications support

Effective communication

Incident resolution

Job description

A leading technology staffing firm is seeking a Service Desk Analyst for a healthcare enterprise in California. In this role, you'll provide technical support for end-users, focusing on PC hardware, Windows OS, and desktop applications. Additionally, you will resolve Tier 1 incidents, document user needs, and ensure service quality. The company offers a competitive compensation package and comprehensive benefits. This is a great opportunity to work with an industry-leading organization.