Entry-Level Tier-1 Service Desk Analyst (Contract)

TriCom Technical Services; Roseville (CA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

100% paid employee Medical/Dental Benefits

Paid time off

Paid Holidays

401(k) with company match

Job summary

A California-based technical services company is hiring for an entry-level Tier-1 technical support role. This position focuses on providing first contact resolution for routine software and hardware issues. Responsibilities include troubleshooting, documenting incidents, and maintaining customer satisfaction. Ideal candidates are recent graduates or those with 0-2 years of experience, demonstrating strong skills in Windows, customer service, and communication. Competitive benefits include paid medical/dental, time off, and 401(k) with a company match.

Qualifications

• 0-2 years of experience in technical support or a related field.
• Understanding of business workflows for supported functions.
• Reliable attendance and ability to work flexible hours.

Responsibilities

• Deliver Tier-1 technical customer support.
• Troubleshoot and restore basic technical services.
• Document all incidents accurately in the ticketing system.
• Follow workflows and escalation procedures.
• Maintain high customer satisfaction.

Skills

Proficiency with Microsoft Windows

Strong interpersonal skills

Customer service skills

Ability to multitask and prioritize

Job description

A California-based technical services company is hiring for an entry-level Tier-1 technical support role. This position focuses on providing first contact resolution for routine software and hardware issues. Responsibilities include troubleshooting, documenting incidents, and maintaining customer satisfaction. Ideal candidates are recent graduates or those with 0-2 years of experience, demonstrating strong skills in Windows, customer service, and communication. Competitive benefits include paid medical/dental, time off, and 401(k) with a company match.