Remote IT Service Desk Engineer – Mac/Windows Support
Business Wire
14 days+
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Job summary
A leading tech company is seeking an experienced Service Desk Engineer to support its employees in troubleshooting and resolving technical issues. The ideal candidate will have at least 4 years of relevant experience and proficiency in managing both Microsoft and Mac desktops, with expertise in tools such as Jira, JAMF, and Intune. This position offers the flexibility of remote work, excellent benefits starting from day one, including generous health perks and a competitive salary within the range of $70,000 to $75,000 per year.
Qualifications
- 4 years of IT Service Desk experience.
- Experience with endpoint device management solutions.
- Ability to work independently and as part of a team.
Responsibilities
- Support the End User Technology environment.
- Respond to IT service requests promptly.
- Administer Jamf and Intune for device compliance.
Skills
IT Service Desk experience
Microsoft desktop support
Mac desktop support
Jira
JAMF
Intune
Customer service skills
Basic scripting knowledge
Education
Certifications such as CompTIA A+, CompTIA Net+, ITIL, Microsoft 365
Tools
Windows operating system
Mac operating system
Office365
Active Directory
VPN Software
Antivirus software
Okta
Job description
A leading tech company is seeking an experienced Service Desk Engineer to support its employees in troubleshooting and resolving technical issues. The ideal candidate will have at least 4 years of relevant experience and proficiency in managing both Microsoft and Mac desktops, with expertise in tools such as Jira, JAMF, and Intune. This position offers the flexibility of remote work, excellent benefits starting from day one, including generous health perks and a competitive salary within the range of $70,000 to $75,000 per year.
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