Service Desk Technician I: Windows & End-User Support

Glendorahospital; Glendora (CA); On-site; USD 32,000 - 39,000; Full time

Job summary

Glendora Hospital is looking for a Service Desk Technician 1 to provide entry level to intermediate level 1 technical support of desktop computers, laptops, applications and other systems. This is a customer service role to all employees employed by College Medical Center, Hawthorne and Glendora Hospital also including multiple Partial Programs.

Some travel may be required. You will field incoming requests to the Service Desk via both telephone and e-mail tickets to ensure a courteous, timely

Qualifications

• High School Diploma or GED required.
• Technical skills in PC hardware for workstations and laptops, network troubleshooting and Windows operating systems.
• Ability to communicate effectively both written and oral, and accurate typing.
• Ability to provide excellent customer service resulting in high satisfaction.
• Ability to troubleshoot and identify why a PC is performing a certain behavior.

Responsibilities

• Test fixes to ensure resolution of problems.
• Record, track and document service desk requests and actions.
• Perform hands-on fixes at the desktop level (hardware/software) in a large Windows environment.
• Add, remove or update user accounts.
• Apply diagnostic utilities to aid troubleshooting.
• Access updates, drivers and knowledge bases to resolve issues.
• Monitor interfaces, applications and networks and create work orders; escalate when needed.
• Install and repair hardware/software following specs.
• Provide production support on a 24x7 basis as part of an on-call rotation.

Skills

PC hardware

Network troubleshooting

Windows OS

Microsoft applications

Communication skills

Customer service

Education

High School Diploma or GED

Job description

Glendora Hospital is looking for a Service Desk Technician 1 to provide entry level to intermediate level 1 technical support of desktop computers, laptops, applications and other systems. This is a customer service role to all employees employed by College Medical Center, Hawthorne and Glendora Hospital also including multiple Partial Programs.

Some travel may be required. You will field incoming requests to the Service Desk via both telephone and e-mail tickets to ensure a courteous, timely