Service Desk Analyst

IDR, Inc.; Fountain Valley (CA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive compensation package

Full Benefits; Medical, Vision, Dental, and more!

Job summary

A leading technology staffing firm is seeking a Service Desk Analyst for a healthcare enterprise in California. In this role, you'll provide technical support for end-users, focusing on PC hardware, Windows OS, and desktop applications. Additionally, you will resolve Tier 1 incidents, document user needs, and ensure service quality. The company offers a competitive compensation package and comprehensive benefits. This is a great opportunity to work with an industry-leading organization.

Qualifications

• Minimum of three (3) years' experience supporting PC hardware, Windows OS, and desktop applications.
• Proven ability to assess issues and tailor assistance based on end-user’s technical competence.
• Demonstrated competence in Service Desk operations, workflows, applications, and IT systems.

Responsibilities

• Provide technical assistance and support for desktops, laptops, and servers.
• Resolve Service Desk Tier 1 incidents and escalate complex issues as needed.
• Document incidents and end-user needs accurately.

Skills

Technical assistance

PC hardware support

Windows OS support

Desktop applications support

Effective communication

Incident resolution

Job description

IDR is seeking a Service Desk Analyst to join one of our top clients for an opportunity in Long Beach, CA. This role involves providing technical support for end-users, focusing on PC hardware, Windows OS, and desktop applications within a healthcare enterprise. The company is committed to delivering first-tier technical assistance to ensure seamless operational workflows.

Position Overview for the Service Desk Analyst:

• Provide technical assistance and support for desktops, laptops, servers, network connectivity, business applications, and voice-over-IP systems.
• Resolve Service Desk Tier 1 incidents or escalate complex issues to Tier 2 and Tier 3 support teams.
• Document incidents, requests, and end-user needs accurately while following established SLAs.
• Demonstrate attention to detail and ability to assess and adjust support based on user’s technical understanding.
• Understand and follow standard Service Desk operating procedures to maintain service quality.

Requirements for the Service Desk Analyst:

• Minimum of three (3) years’ experience supporting PC hardware, Windows OS, and desktop applications.
• Proven ability to assess issues and tailor assistance based on end-user’s technical competence.
• Demonstrated competence in Service Desk operations, workflows, applications, and IT systems.
• Effective communication skills, both oral and written, to achieve service goals.
• Ability to gather data, prepare detailed reports, and resolve Tier 1 Service Desk incidents.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.