Desktop Support Technician: Windows & Mac Helpdesk

GDR Group; Palo Alto (CA); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

Paid holidays

401(k) plan

Medical and dental insurance

Structured onboarding and training

Job summary

A leading IT support firm in Palo Alto is seeking a Desktop Support Technician to provide timely technical support for hardware and software issues. This role involves assisting users, maintaining accurate records of hardware assets, and delivering exceptional customer service. The ideal candidate will have 1-2 years of experience in a helpdesk environment and possess strong communication and troubleshooting skills. Join a supportive team culture that values work-life balance and innovative technology.

Qualifications

• 1–2+ years in a desktop support or corporate helpdesk environment preferred.
• Technically inclined and eager to learn new tools and platforms.
• Clear and concise communicator with the ability to explain technical concepts.

Responsibilities

• Provide timely support for hardware and software issues.
• Deliver prompt and courteous user support via ticketing systems.
• Maintain accurate records of hardware assets.

Skills

Technical support

Customer service

Troubleshooting

Communication

Job description

A leading IT support firm in Palo Alto is seeking a Desktop Support Technician to provide timely technical support for hardware and software issues. This role involves assisting users, maintaining accurate records of hardware assets, and delivering exceptional customer service. The ideal candidate will have 1-2 years of experience in a helpdesk environment and possess strong communication and troubleshooting skills. Join a supportive team culture that values work-life balance and innovative technology.