Helpdesk Technician - Remote Support & Windows Expert

Artech Information System LLC; Dallas (TX); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading IT staffing company is seeking a Helpdesk Representative to diagnose and remedy complex Microsoft OS problems. The role involves configuring and installing common applications, as well as installing and removing desktop PCs and monitors. Excellent verbal and written communication skills are necessary to interact positively with clients. This position is for a duration of 1 year with the possibility of extension.

Qualifications

• Ability to diagnose and remedy complex Microsoft OS problem tickets.
• Good verbal and written communication skills.
• Ability to interact positively with clients.

Responsibilities

• Diagnose and remedy complex Microsoft OS problem tickets.
• Configure and install common applications.
• Install/remove desktop PCs and monitors.

Skills

Diagnosing Microsoft OS problems

Verbal communication

Written communication

Client interaction

Job description

A leading IT staffing company is seeking a Helpdesk Representative to diagnose and remedy complex Microsoft OS problems. The role involves configuring and installing common applications, as well as installing and removing desktop PCs and monitors. Excellent verbal and written communication skills are necessary to interact positively with clients. This position is for a duration of 1 year with the possibility of extension.