IT Service Desk Analyst: Tier I/II Support

Hansell Tierney; San Francisco (CA); On-site; USD 52,348 - 60,614; Full time

Benefits offered by this job

Three insurance levels

401K + match

Sick leave

Job summary

A leading staffing company is seeking a Service Desk Analyst to provide technical support for hardware and software. Responsibilities include Tier I/II helpdesk support, logging issues, and collaborating with IT team members. The ideal candidate should have 3-5 years of experience in servicing desktops and peripherals, alongside relevant certifications. This role offers a pay range of $38 - $44 per hour, with excellent benefits including 401K and sick leave.

Qualifications

• 3 to 5+ years of experience servicing/troubleshooting desktops and peripherals.
• Microsoft certifications and ITIL V3 certification desired.
• Ability to manage vendor repair and returns.

Responsibilities

• Provide Tier I/II support to end users.
• Log and track issues using service management tools.
• Collaborate with IT team members as needed.

Skills

Customer service skills

Troubleshooting expertise

Collaboration within IT team

Understanding of IP networking

Knowledge of Active Directory

Education

High School degree or equivalent

Tools

Service Now

Job description

A leading staffing company is seeking a Service Desk Analyst to provide technical support for hardware and software. Responsibilities include Tier I/II helpdesk support, logging issues, and collaborating with IT team members. The ideal candidate should have 3-5 years of experience in servicing desktops and peripherals, alongside relevant certifications. This role offers a pay range of $38 - $44 per hour, with excellent benefits including 401K and sick leave.