Service Desk Engineer — Remote Support Specialist

Konica Minolta Business Solutions U.S.A., Inc.; United States; On-site; USD 55,000 - 75,000; Full time

Job summary

SymQuest, a part of Konica Minolta, invites applications for a Service Desk Engineer. You will provide remote and onsite technical support for Windows-based business environments, with a strong focus on customer service and problem solving.

You should have 2+ years of experience in a help desk or network administration role, with expertise in AD, Windows Server, and virtualization. This role offers long-term growth and exposure to a broad set of technologies.

Qualifications

• 2+ years’ experience in a related help desk or network administration role.
• Strong knowledge of Windows workstation and server OS.
• Experience with AD administration and user provisioning.
• Excellent communication and troubleshooting skills.
• Industry certifications (CompTIA, Microsoft, Cisco, VMware) preferred.

Responsibilities

• Provide remote technical support to clients over the phone using remote control tools.
• Conduct onsite technical support at client location as needed.
• Diagnose and resolve workstation, server and network infrastructure issues.
• User account management – Add/edit/disable accounts, setup new application users, etc.
• Troubleshoot backup, malware, virus and other technical challenges.
• Help provision new laptops, desktops and mobile devices.
• Work with application vendors in troubleshooting application errors.
• Answer end user questions and remediate issues.
• Possess the passion for providing great service and the desire to create "Raving Fans".
• Build solid, long-term relationships with team members and our clients.
• Continue skills development; maintain proficiency in current technologies.
• Remote technical support of customer devices and networks (60%)
• Administration – documentation and meetings (10%)
• Continual professional development (5%)
• Onsite technical support of customer network environments (25%)

Skills

Windows OS

Active Directory

Remote troubleshooting

Onsite support

Customer service

Documentation

Education

Associate degree or higher

College degree preferred

Tools

VMware

Hyper-V

Citrix

Backup software

Job description

SymQuest, a part of Konica Minolta, invites applications for a Service Desk Engineer. You will provide remote and onsite technical support for Windows-based business environments, with a strong focus on customer service and problem solving.

You should have 2+ years of experience in a help desk or network administration role, with expertise in AD, Windows Server, and virtualization. This role offers long-term growth and exposure to a broad set of technologies.