IT Systems Support Specialist I

Konica Minolta Business Solutions Canada; Detroit (MI); On-site; USD 52,000 - 75,000; Full time

Job summary

Konica Minolta is seeking an enthusiastic IT support specialist to provide onsite and remote end-user assistance, serve as the primary escalation from Tier 2, and help clients resolve issues with Microsoft 365, Windows Active Directory, and common desktop applications.

The role requires 2–3 years of technical and customer service experience, CompTIA certification, knowledge of TCP/IP, and the ability to learn quickly in a fast-paced environment.

Qualifications

• 2–3 years of technical and customer service experience in systems analysis, implementation, and support for current technologies.
• Proficient with Windows desktop and server operating systems.
• Experience with Windows Active Directory/Azure (User Management/Administration/Group Policy).

Responsibilities

• Provides onsite and/or remote end user support.
• Acts as a primary point of escalation from Tier 2 service desk agents.
• Communicates effectively with clients and internal team members.
• Uses tools available to research solutions and provide assistance to clients.
• Demonstrates strong problem solving instincts.
• Listens and seeks to fully understand client requests to exceed expectations of service.
• Knowledge of systems and applications used to support a call center environment.
• Understands Information Technologies and is passionate to expand knowledge.
• Actively participates in learning opportunities and completes assigned curriculum in a timely manner.
• Completes projects and tasks as assigned by management.
• Microsoft 365 administration.

Skills

Microsoft Office Suite

CompTIA Certification

Microsoft 365 administration

Education

High school or equivalent

Associate's degree preferred

Tools

Windows OS

AD/Azure

Exchange/M365/Mail services

Networking (TCP/IP)

Firewalls/Switches

Cloud/Virtualization

Job description

Konica Minolta is seeking an enthusiastic IT support specialist to provide onsite and remote end-user assistance, serve as the primary escalation from Tier 2, and help clients resolve issues with Microsoft 365, Windows Active Directory, and common desktop applications.

The role requires 2–3 years of technical and customer service experience, CompTIA certification, knowledge of TCP/IP, and the ability to learn quickly in a fast-paced environment.