Remote & Onsite IT Service Desk Engineer

Konica Minolta Business Solutions; Westbrook (ME); Hybrid; USD 50,000 - 75,000; Full time

Job summary

SymQuest, part of Konica Minolta, is seeking a Service Desk Engineer to deliver remote and onsite technical support for Windows-based environments. The role emphasizes customer service, AD administration, and timely issue resolution across client networks.

The ideal candidate has 2+ years in a related role, solid Windows OS experience, and a desire for long-term career growth within a leading technology company.

Qualifications

• Experience in helpdesk or network administration roles.
• Solid understanding of Windows workstation/server OS and AD administration.
• Excellent listening and communication skills via phone.
• Ability to translate client descriptions into technical details.

Responsibilities

• Provide remote technical support via phone and remote tools.
• Perform onsite support at client locations as needed.
• Diagnose and resolve workstation/server/network issues.

Skills

Windows administration

Active Directory

Remote support

Customer service

Troubleshooting

Phone communication

Team collaboration

Problem solving

Self-motivation

Documentation

Education

College degree preferred

Tools

Windows Server 2012-2025

VMware/Hyper-V

Citrix/Remote Desktop Services

Anti-virus/security tools

Job description

SymQuest, part of Konica Minolta, is seeking a Service Desk Engineer to deliver remote and onsite technical support for Windows-based environments. The role emphasizes customer service, AD administration, and timely issue resolution across client networks.

The ideal candidate has 2+ years in a related role, solid Windows OS experience, and a desire for long-term career growth within a leading technology company.