Service Desk Engineer – Remote & Onsite Support

Konica Minolta Business Solutions; South Burlington (VT); Hybrid; USD 50,000 - 65,000; Full time

Job summary

Konica Minolta is seeking a Service Desk Engineer to provide remote and onsite technical support for Windows-based business environments. You will diagnose workstation, server, and network issues, manage user accounts, and work with vendors to resolve application problems.

A two-year degree or equivalent experience is preferred, with strong communication and problem-solving skills. The role involves balancing remote (60%) and onsite (25%) support, with documentation and professional development

Qualifications

• 2+ years in a related role
• College degree preferred
• Excellent listening and communication skills
• Ability to translate client descriptions into technical detail
• Strong written and oral communication
• Professional and personable demeanor
• Desire to learn new products and technologies
• Real-world experience in network administration or help desk
• Industry certifications encouraged (CompTIA, Microsoft, Cisco, VMware)
• Work experience with workstation and network operating systems

Responsibilities

• Provide remote technical support over the phone using remote control tools
• Onsite support at client locations as needed
• Diagnose and resolve workstation, server and network issues
• Manage user accounts (add/edit/disable) and application access
• Troubleshoot backup, malware, virus and other issues
• Provision laptops, desktops and mobile devices
• Collaborate with vendors on application issues
• Answer end users' questions and resolve problems
• Maintain client relationships and document activities
• Pursue ongoing skills development and certification

Skills

Customer service

Problem solving

Clear communication

Teamwork

Independent work

Self-motivation

Attention to detail

Technical troubleshooting

Education

Two-year degree or equivalent

College degree preferred

Tools

Windows 10/11

Active Directory

Windows Server 2012-2022

VMware/Hyper-V

Backup & Recovery

Citrix/Remote Desktop Services

Job description

Konica Minolta is seeking a Service Desk Engineer to provide remote and onsite technical support for Windows-based business environments. You will diagnose workstation, server, and network issues, manage user accounts, and work with vendors to resolve application problems.

A two-year degree or equivalent experience is preferred, with strong communication and problem-solving skills. The role involves balancing remote (60%) and onsite (25%) support, with documentation and professional development